There is help available.

Civil Defence payments are available from the Ministry of Social Development (Work and Income) if you’re affected by the cyclone.

Civil Defence Payments can help with emergency food, clothing and bedding; loss of income and costs if you’ve had to leave your home.

You don't have to be on a benefit to qualify for a Civil Defence Payment, and non-residents may be eligible. In most cases it doesn't matter what your income is or what assets you have.

What you can get depends on your circumstances & you can apply for help with more than one type of cost.

If you're not sure whether insurance will cover your costs, you may still qualify for a Civil Defence Payment. However, if you get a Civil Defence Payment and then your insurance pays for any costs covered by this, you'll need to pay us back.

To apply for a Civil Defence Payment call Work and Income on 0800 400 100

7.00 am – 5.00 pm Monday to Saturday, and 8.00 am – 1.00 pm Sunday.

For more information about Civil Defence Payments visit the Work and Income website.

AIR B&B

Air BnB Help?

If you've had/got bookings that have to be cancelled, then tell visitors they can get a full refund from Air BnB under their Emergency Response Management rules.